Mastering Client and Peer Relationships for Business Success
There is one major key to success in business… being proficient at building strong relationships. If we are not able to build relationships with others successfully we are unable to achieve credibility, respect, and legitimacy. Strong relationships, especially in these hard economic times, are a must to achieve loyal clients, loyal employees and drive revenue.
This highly interactive and insightful workshop is a must for any organization wishing to create a better working environment internally as a business and/or externally with customers. Based on the principles of emotional intelligence, each participant will gain better understanding of their own dominant personality style, how they are perceived by others, how to read others instantly through what they say and how they act, and ultimately how to flex their style to gain results quickly and efficiently from others.
- Topics covered include:
- Why emotional intelligence is the one key determinate for success in business
- Identifying the four dominant personality styles in business
- How to flex your style to develop rapport, gain credibility and ultimately move the relationship forward
- Why people display challenging behavior
- Developing a strategic approach to handle difficult behavior
- Transitioning difficult people into valuable customers/ team members
- Length: 1 day
- Target Audience: Anyone who has interaction with others
- (Great for teams to go through together as a team building exercise)